Refunds and Exchanges

Change of Mind

If you would like to cancel your order before we have made your bear please email us and we can refund you the purchase price minus any payment processing fees

Mistake on your order

If we have made an error when making your order, or there is a problem with the bear we will remake and post to you at our expense. If the error was on your behalf we can remake it for you with a 30% discount.